Customer satisfaction is important for any business. In a competitive market, companies must listen to customers. From app ratings to net promoter scores (NPS), the customers are the real hero. So, it is important to know what customers are thinking about your app and your service as a whole. Read more at: http://www.business2community.com/customer-experience/measuring-customer-satisfaction-mobile-world-01546487#4EQRbxq4ojlpH9YF.97