A recent research on 1000 Information Technology executives and decision maker respondents by the cloud services company EvolveIP™ revealed that 84% of organizations that do not currently deploy Unified Communication features, are planning for, or considering the services, for their business in the next one to three years.For the study, Evolve IP defined UC as: "The concept of consolidating phone, email, fax, chat, video, and collaboration into a single unified channel, either on a device or on a computer”. The survey also examined UC components and uncovered that the most requested UC features are:

1. Audio & Web Conferencing (51%).
2. Unified Messaging (46%).
3.  IM&P Instant Messaging and Presence (40%).

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http://www.prnewswire.com/news-releases/84-of-organizations-considering-unified-communications-uc-in-the-near-future-253461811.html