Online tools have successfully created a serious and important place for themselves in the organization. Every company must understand their importance in order to generate better outputs. To do so, one must understand all the little points and features of the tool to utilize them to optimum levels. Here are some ways you could use to improve your online help tool:
· Establish a knowledge base in the cloud
· Teamwork
· Track company progress
· Create a rating system
· Integration is important
· Creating impeccable FAQ pages
· Educating your employees
Read the complete article here: http://it.toolbox.com/blogs/itmanagement/7-innovative-approaches-to-improve-your-online-help-tool-73300