Interactive Voice Response is important for any call center. But, what is an Interactive Voice response or IVR? It is a technology that makes customer interactions efficient and streamlined. Some IVR’s are complex in design. Some companies don’t use IVR, and others have such a poor design. Richard Manulkin (Connect First), writes in this article some tips on how an IVR design can help in improving customer service.Read more at: http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/861/Default.aspx