Use of cloud contact center results in low cost, increased efficiency and greater flexibility but cost centers need to consider a good cloud connectivity. Businesses generally use public internet to access cloud services which is not reliable. Fast and secure service can be enjoyed with good cloud connectivity and customers will be loyal because complexity will be reduced with a single point of contact for all services. Read more at:
Genesys (a provider of customer experience and contact center solutions), announced that the company has recently entered into a partnership agreement with NTT Communications Corporation, a provider of telecommunication services for personal and corporate users. Genesys Platform and NTT Communications have together formed Arcstar Contact Center. This contact center is based on NTT Communications' Enterprise Cloud.
Read more at: http://www.sys-con.com/node/3088305
Genesys, a provider of customer experience and contact center solutions, has entered into an agreement with Zendesk, a software development company, to integrate Genesys cloud contact center solution with Zendesk customer service platform.The partnership will help both companies to deliver a powerful cloud-based customer experience solution and will help to expand market opportunities globally.
To read more, visit the following link:http://www.infotechlead.com/2014/05/13/genesys-integrates-cloud-contact-center-zendesk-platform-22652
In an article by Alyx Kaczuwka (manager of Zipwire Product Marketing), we get to know that why a company may invest in a cloud-based contact center solution. There are 5 signs which help us to take the right decision: 1. If your contact center environment is constantly changing, 2. If you’d like to help your IT department better respond to issues, 3. If you’re looking to reduce costs, 4. If you’d like to eliminate the hassles that come with hardware and software, 5. If you need to get a new solution up and running quickly.
To read more, visit the following link: http://www.business2community.com/cloud-computing/5-signs-invest-cloud-based-contact-center-0874565#!PN6LH
