85% of millennials have been disappointed by a company’s service and support in the past year, and nearly 50% of those respondents have had a disappointing experience in the past 30 days, according to a new survey of over 1,000 millennials. So, it’s time for companies to look beyond stereotypes, and start to learn more about how millennials prefer to communicate with brands. Jason Wesbecher (CMO of Mattersight), writes in his article about what millennials expect from customer service. Read more at: http://www.business2community.com/customer-experience/lost-connection-millennials-left-wanting-customer-service-01315504