A bad CRM can affect the sales team in many ways. If there is no co-operation between sales and IT departments, it may affect CRM deployment. Poor vendor selection is another reason for CRM failure. If the CRM selected doesn’t work in accordance to the existing sales pipeline, then it may lead to productivity loss. Lack of training resources is another reason for failure in CRM deployment. Read more at: http://it.toolbox.com/blogs/insidecrm/5-ways-a-bad-crm-trips-up-your-sales-team-68540

CRM solutions are important in order to improve the sales process. A good CRM solutions also help to identify quality lead. But, these benefits will be of no use if the deployment is not done in a correct way from the beginning. The causes vary for not understanding why the users need CRM. Companies must know how to minimize failure risk during CRM deployment. This can be done by aligning the business process in a proper way, by choosing the right technology, by upgrading the old CRM solution, by handling migration from old CRM solution to the new one properly. Read more at: http://it.toolbox.com/blogs/insidecrm/avoiding-failure-during-your-crm-deployment-68429