In today’s business world, the CRM market is becoming specialized. It’s important for CRM developers or administrators to know the CRM vertical market because they will be able to work more efficiently with business users to implement needs changes, updates, maintenance, and security. The second advantage is that they will understand the business concerns quickly and know how to implement the emerging CRM features and tools to market specific use cases. Read more at: http://it.toolbox.com/blogs/insidecrm/the-case-for-vertical-market-crm-skill-sets-76611