Nuance communications is one of the world's biggest providers of voice and language solutions to many businesses and consumers. Its applications experienced by millions of people. To streamline customer authentication and fight fraud at the same time it has partnered with TRUSTID which is a provider in contact center authentication technology. Nuance Voice Biometrics uses a technique to detect unique characteristics of a person's voice and creates a voiceprint which is used for future reference. It replaces the intrusive questions often asked and saves time. Contact centers that uses TRUSTID and Nuance in combination can see greater reduction in time taken on a call, operation cost and strengthening of security. Read more at: http://www.contactcenterworld.com/view/contact-center-news/nuance-and-trustid-partner-to-help-contact-centers-streamline-customer.aspx