Small and medium-sized businesses (SMEs) are using CRM software to achieve gains in operational efficiency as CRM evolved from simple customer contact management apps to platforms for managing customer engagements. Markets are evolving and so are CRM tools. So, every business should be aware of these changes. To know more about the new CRM trends that organizations can use for enhancing their customer relationship management initiatives, follow: http://it.toolbox.com/blogs/insidecrm/5-crm-trends-that-businesses-can-use-to-enhance-their-customer-relationship-strategies-69959