New leaders when inherit a group that is not enough hard working should take some time to listen and appreciate whatever the present situation is rather than imposing new norms to make their own mark. After assessing the situation, if the managers find the need for quick and fundamental change then they should address the problem systematically. The key to become an effective leader is to first get feedback from trusted sources. One should consult with his HR to ensure new standard doesn’t conflict with company policy. You can have a conversation with your peer managers and boss before addressing workgroup. While discussing business case the leader should be open to all ideas and shouldn’t come across as a resentful person. If any problem of transgression or insubordination arises, calmly and deliberately confront the behavior and impose appropriate consequences. Effective communication can raise the bar of your new team. Read more at https://hbr.org/2017/06/what-to-do-when-you-inherit-a-team-that-isnt-working-hard-enough

Any business house needs to ensure effective customer service to satisfy its customers and the key characteristic of serving the customers properly is by maintaining smooth and effective communication. This effective communication can be achieved in different ways, starting from inbound and outbound phone calls to emails and messaging services and of these methods, messaging is the most cost-effective way to make sure that the customers and their queries are properly heard. Nowadays, in-app messaging systems and software products have been introduced. Companies need to invest in the best quality messaging app that will eventually boost its market potential as a messaging app can allow customer service executives and end users to interact with each other in real time. Read more at: http://callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1191/Default.aspx