To make the contact center more efficient one should have the right equipment for their business. This is one of the ways to keep the cost down. One such equipment is the agent headset which provides the staff with quality communication at an affordable price. Apart from the quality what matters is how the calls are managed and monitored. Once you have an adequate record of every call that is made to your network, it is much easier to measure and manage the performance of employees in terms of how they interact with customers and clients. ?Read more here: 

 http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/992/Default.aspx

Enterprise Mobility is gaining popularity nowadays. Apps for finance, lifestyle, games, news, fitness, social networks, messaging and much more are in demand. Companies are developing or buying apps. Businesses are mobilizing their most important business applications to adjust to the large mobile workforce. By expanding a company’s management system onto a mobile application, businesses will not only improve employee productiveness, but also able to send data from their on-site to the head office. Read more at: http://it.toolbox.com/blogs/grow-software-solutions/why-are-mobile-applications-especially-useful-for-sales-teams-65170