In the past few decades, Customer Relationship Management (CRM) has evolved and is being implemented in various industries. What used to be typically connected with retail industry, is now projected to reach $17.5 billion by 2025 in healthcare industry. Within this industry, this software benefits in the following areas:

•         Billing
  CRM software assist in collecting and updating customer payment details, tracking transactions and getting real time insights into payments processing using analytics tools          
• Outreach
  By getting better access to customer data, CRM users reach out to different segments of customers and also maintain continuous communication with them.
•          Workflow Automation
  By automating workflows using CRM, customer retention can be increased by 27%.
•          Data Security
  CRM enhances security by encrypting sensitive information and creating data backups.
•         Compliance
  Unlawful data fines can be prevented by using CRM to simplify HIPAA and other compliance requirement processes.
•          Patient Satisfaction
  Patient satisfaction levels can be increased by implementing CRM at each level of interaction with them.
  
  To know more, please read the following article at insidecrm.com:
  http://it.toolbox.com/blogs/insidecrm/6-crm-benefits-for-healthcare-providers-75202