A business can have numerous customers. Any organization needs to segment their customers. While segmenting the customer list can be done by ranking customers by order size. The analytical tools in the CRM package let you go far beyond a simple ranking. You can get a 360 degree view of your customers. You can increase business with these high-value customers by meeting their needs more effectively. Read more at: http://it.toolbox.com/blogs/insidecrm/your-best-customers-your-worst-customers-and-crm-70477