The right CRM solution help organizations to organize customer information, track communication with customers, and connect customers with the right information which will help to take decision about purchase. But, one can take much greater advantages of a CRM system than expected. This article link explores these benefits. They are mobile CRM, enhanced collaboration, decision-making, improved customer loyalty, and calculated commission. Read more at: http://it.toolbox.com/blogs/insidecrm/5-crm-benefits-that-might-surprise-you-74304