Indian Railways has solved many issues of distressed passengers using social media platforms. Railway Minister Suresh Prabhu said in his rail budget speech that his ministry had set up a social media cell responsible for taking action on passengers' request for help. After turning social media for feedback and complaint redressal mechanism, Railways are helping their passengers more efficiently. To know more, please read the article of Hindustan times -: http://www.hindustantimes.com/india/how-railways-is-acing-social-media-to-help-passengers-in-distress/story-O0mWmcHVSh8iyxatmeMMZK.html 

The Indian Railway Catering and Tourism Corporation (IRCTC) has now taken the first step in its ambitious initiative to provide travel insurance to its users. The railways, in partnership with insurance major, New India Assurance, will now provide insurance which will depend on the length, class, etc, of the journey. In the first phase of this project, insurance will only be provided via IRCTC website. Further, the aim is to reach at least one million customers.

According to a senior railway official, "For the railways, it may be a win-win situation. It anyway ends up paying out of its own pocket a considerable amount as compensation to train accident victims. The travel insurance will only mean that the railways will have a corpus, that too as commuter contribution, to pay insurance for such incidents."

To know more about this project, visit the following link:

http://www.dnaindia.com/mumbai/report-how-about-railway-insurance-of-rs-10-lakh-for-a-premium-of-rs-25-2077535