According to a recent study by CareerBuilder, it was found that 43% of retailers plan to hire additional workers for the holiday season. Now with the approaching holiday season there is an increase in call volumes. Companies need a way to handle all of these inbound calls. So, many companies are turning to virtual call centers. A virtual call center can help companies cut costs while still providing customer service. To know more, follow: http://www.business2community.com/sales-management/strategy-managing-high-call-volumes-holiday-season-integrated-virtual-call-center-01050802

Craig Borowski (Research Associate at Software Advice, that offers call center software comparisons) in his survey data outlines the reasons why should a company offer callback instead of making customers wait on phone impatiently. 63% of respondents prefer call back instead of waiting on phone. 43% of them expect a callback within half hour whereas 25% said it does not matter when the call was returned. Thus three measures to eradicate the problems are: Introducing an intelligent call back system such as Virtual Hold Technology (VHT). Allowing the use of applications like FastCustomer and help it to navigate the IVR. The best solution possibly would be to launch a new phone system altogether. If callback emerges as a growing technology it will eliminate the frustration among the customers of waiting long and increase customer satisfaction and call center productivity. Read more at : http://inovasolutions.com/blog/post/contact-center-callback-services-are-improving-customer-service.

The most recently developed modern call center has emerged with so much of technology usage from cloud to Customer Relationship Management and Integrated Voice Response with new phrases catching up on people’s minds. It can be compared to an Oxford dictionary which gets 1000 new words added almost every year. There is always a need of new word to describe an innovation, idea or technology. These new words lead to puzzling communication. Thus the need of the hour is a jargon busting guide. Some examples are COLO which stands for Colocation. It refers to the service where data can be stored by a host company in a third party data center. For access to the whole guide visit: http://www.newvoicemedia.com/blog/understanding-the-modern-call-centre-our-jargon-busting-guide/#colo