Bill Miller (VP of marketing for Fiber Mountain), predicted in his article that could have an impact on voice over IP (VoIP) and unified communications (UC) for small business to enterprises. They are – Cloud, Mobile VoIP, Desktop IP Handsets vs. Mobile, Collaboration Tools, and Mergers & Acquisitions. Read more at: http://it.toolbox.com/blogs/voip-news/8-predictions-for-voip-and-uc-in-2016-70764

Voice over Internet Protocol (VoIP) was first developed in 1995, and since then it has come a long way. The main VoIP trend of 2015 is the adoption of VoIP by mobile device makers, and this, along with other trends, represents a growing role for VoIP in all businesses. Mobile VoIP is helping to increase employee efficiency. Unified communications (UC) is the new buzzword in business nowadays. UC allows integration between both text- and voice-based communications, including VoIP, teleconferencing, document sharing and even customer management systems. This integration helps in effective communications networks in an organization. Call analytics using VoIP are best used when paired with a customer relationship management system. To know more about these VoIP trends, follow: http://it.toolbox.com/blogs/voip-news/global-voip-trends-and-what-they-mean-for-your-business-69828