Mainstream retail companies are taking a heavy beating from their online counterparts. These companies are facing stiff competition due to discounts and lots of advertising from the e-commerce industry. Company reports indicate that the decline in sales for the brick and mortar firms are a steady affair, and sales do not increase even during the festive seasons. Revenue growth of these companies has slowed down impacting the distributors. Distributors are stocking less and there has been a significant decrease in inventory holding. With the number of offline firms growing day by day, these firms are looking for a change in their marketing strategies to counter online competition. To know more, please follow the link: http://info.shine.com/article/the-churn-in-the-retail-sector/8822.html

Customer Lifetime Value (CLV) is the buzzword in today’s world. CLV has the ability to measure by sector, product type and purchase occasion. CLV is also linked with brand loyalty and ease of brand switching. It is dependent on many factors, from customer personality types to the ability for a brand to differentiate the experience it offers. According to a study by Sitecore, it was found that in the retail sector people expect customer loyalty to be low. The automobile sector faces challenges when it comes to growing CLV, as customer demand is typically driven by a range of factors; technological advancements, public opinion, cost, life stage and fashion. The media and technology and telecoms industries also face a similar challenge. In a nutshell, it was found that 64% of brands believe improving customer experience is the route to focus on CLV and move customers towards the ideal bracket of remaining loyal. To know more, follow Shawn Cabral (VP Corporate Marketing at Sitecore)’s article link: http://digitalmarketingmagazine.co.uk/customer-experience/how-do-sectors-compare-when-it-comes-to-customer-lifetime-value/1228