In Voice over IP (VOIP) one can link data, record, transcribe, search-enable, translate, authenticate, analyze, and act on conversations, treating each call as a source of information. It has the ability to add and extract value from a phone call. There are some ways to add intelligence to phone calls and increase the speed of transactions to use the untapped data flowing into business through private exchange and contact center. To know more, follow: http://it.toolbox.com/blogs/voip-news/7-ways-to-add-intelligence-to-your-phone-calls-64634