Voice traffic utilizes the same IP infrastructure and network used for data transfer and VoIP eliminates the need for two separate lines. It was found that businesses with a global presence can save a lot of money annually if they start using Voice over IP for integrated voice and data transfer. VoIP can be both quantitative i.e. cost savings & non-quantitative i.e. production efficient. Read more for benefits of VoIP at:  http://it.toolbox.com/blogs/voip-news/the-various-benefits-of-voip-69940

It is predicted that Voice over IP and unified communications is a massive market will reach $88 billion in 2018. But, first we need to know what is VoIP and unified communications. VoIP is technology that takes voice data and moves it along your Internet network and unified communications (UC) refers to the integration of multiple types of business communication used, such as instant messaging, email and video conferencing. UC and VoIP solutions offer a way to communicate with customers, but UC offers a broader approach. VoIP and UC can be integrated. This article writes details about integration of these two methods. To know more, follow:  http://it.toolbox.com/blogs/voip-news/the-relationship-between-unified-communications-and-voip-and-what-it-means-for-your-small-business-69769

According to a research, it was found that 75% of your customers think phone support is convenient. Customers always want a quick response, and waiting for hours for a social media response or 24 hours for an email reply adds to a poor customer experience. Voice over IP technology is the answer to eliminate waiting for a response, and improves customer experience in several ways. Nowadays, cloud-based VoIP solutions are well suited for mobile and remote environments, which allows businesses to expand support hours. Read more at: http://it.toolbox.com/blogs/voip-news/the-impact-of-voip-on-your-customer-experience-69770

In Voice over IP (VOIP) one can link data, record, transcribe, search-enable, translate, authenticate, analyze, and act on conversations, treating each call as a source of information. It has the ability to add and extract value from a phone call. There are some ways to add intelligence to phone calls and increase the speed of transactions to use the untapped data flowing into business through private exchange and contact center. To know more, follow: http://it.toolbox.com/blogs/voip-news/7-ways-to-add-intelligence-to-your-phone-calls-64634