A periodic table has been constructed to highlight 131 privately held HR tech companies which were chosen based on CB Insights data on total funding, recency of funding, quality of investors and strength of Mosaic score. The HR tech category broadly includes software in workforce management, payroll, benefits administration, employee development, along with recruiting and staffing platforms and excludes staffing agencies, event and office space management software, and operations companies that provide office cleaning and management. The periodic table  categories into- flexible hiring, candidate management, staffing/scheduling, tech hiring, job board/resources, HR automation, compensation/benefits, workplace culture, screening/vetting, career development and college/graduate hiring. Read more at: https://www.cbinsights.com/blog/hr-tech-startups-periodic-table/

Collecting data is important to make operations efficient in a company. But, it is found that collecting and storing data is not enough. Companies must connect and analyze that data across organization. The purpose of data (structured or unstructured) is to extract insights and take accurate decision. But now it is becoming important for companies to connect data, including data from the contact center with the rest of the organization for an integrated view of the customer. Companies should utilize data to combine analytics from the contact center, workforce management, CRM systems, website, social media, surveys and product engagement tools. Read more at: http://callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1197/Default.aspx

Employee's degrading productivity is an issue which is faced by many companies. You can't just fire your employees and hire another as it will cost you extra. Here are few interesting ways that can help you achieve the same: 

·         Reduce the level of strictness in office: Stop hovering over employees and monitoring them so closely that it becomes uncomfortable for them. Give them some space

·         Gamification: Design the tasks in the form of games where you present rewards on milestones. Humans being competitive in nature will work more efficiently with this framework

·         Monitor progress: They are many tools present in the market which can effectively track down the progress of your employees. Show them the results. Encourage them if they are lacking somewhere

·         Communicate with your employees: An effective communication can help tremendously in increasing the productivity of your employees. It can make them feel safe and it helps in creating a family-like environment.

Read the complete article here at: http://it.toolbox.com/blogs/marketing-strategies/4-interesting-ways-of-increasing-your-employees-productivity-71428

Workforce management is needed in every company and is very important for contact center success. A contact center is at risk of losing revenue if there is no workforce management. But, in spite of this, there are still confusions that discourage companies from investing in a quality workforce management solution. Bob Webb (VP Sales) writes in his article about some common myths about workforce management. They are: Workforce management is an ancillary application; all workforce management solutions are the same with algorithms that can produce a statistically valid forecast; only large centers benefit from Workforce Management - WFM is cost prohibitive for small centers; internal productivity metrics cannot tie in with workforce management tools; supervisors lose control of at-home agents; and customer data is at risk with hosted solutions. Read more at: http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1027/Default.aspx

Restaurant businesses have become very difficult to handle recently due to decreased margins, rising costs and ever growing competition. Effectively controlling these variables using modern tools can help the business grow in the right direction. The new tools used in this industry are solving the problems vastly in a cheaper method. Using the tools to their highest potential can give amazing results. • Obtaining customers: the primary goal is to obtain maximum customers so that the restaurant business can flourish and can reap more benefits as well.
• Prioritizing the customer: the customer should always be the first priority for any industry so that the business can maintain its reputation by making sure none of the customers have to wait for their preferences.
• Seamless transactions: a smooth and positive customer experience can be enhanced only by accurately ensuring that no customer has to wait longer for the bill or food and time is not wasted in any way.
• Smart supply: supply should meet demand and the customers should consume all that is ordered to make sure benefits derived are maximum.
• Efficient workforce management: employees define the business and managing them efficiently can help the business maintain its functional peaks.
Customers are why the business exists and hence keeping them happy should be the sole purpose. Such tools can help solve all the problems and acquire maximum gains from it.
Read more at: http://www.smartdatacollective.com/peterdavidson/330482/5-best-management-tools-help-your-restaurant-business

77% of the contact center's cost is associated with employees. Therefore, managing them effectively is the most important task. Workforce management is the process of getting the "just right" number of staff in place every hour to maximize service and minimize cost and it's one of the most important planning and management functions in the call center. It also helps in controlling wait time effectively. We can create schedules while tracking Real-Time Adherence and monitor intra-day change to provide a consistent and superior level of customer service. Tips to enhance the productivity of contact center agents are:

• Use blending approach if you have inbound and outbound operations.
• Provide full access of schedule to staff members.
• Use workforce management software for planning.
• Use automated workforce management to find the skill gap.
• Use adherence to manage contact center agents.
To know more tips and how to use them, please follow this link: http://www.itweb.co.za/index.php?option=com_content&view=article&id=143454

Most of the business leaders today accept that they are not dedicating quality time to enhance their workforce management strategy to improve the performance levels of their employees.  As a result, organizations' bottom line usually suffers. To overcome this difficulty, organizations need a solid talent management strategy which is a key to ensure a high-quality workforce. Most employees today seek more than just a performance reward. They want to feel valued as contributors to the organization and get opportunities to improve their skills to enhance their careers. For that organization needs a right workforce management strategy, which will help them to retain performing workers, reduce operating costs and improve the overall value of the organization.

To read more, visit the following link: http://themalaysianreserve.com/main/sectorial/talent-a-human-capital/5721-a-committed-talent-management-strategy-is-key-to-ensuring-a-high-quality-workforce-