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Taking Voice of the Customer (VoC)

Six Sigma Cubicle

Adipta Datta

Monday, 28 April 2014

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See how Boeing takes Voice of the Customer (VoC) in modifying cabin interiors of their airplanes, thus keeping in tune with what customer wants and reducing variation and customer dissatisfaction.

https://www.youtube.com/watch?v=5H9KOqNC_CY&feature=youtu.be

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