Organizations who develop a good CRM strategy must understand their customers and purchasing behaviors. These behaviors vary in different customer life cycles and therefore it becomes important to identify these various life cycle stages and understand the needs of the consumer at each phase. This article explores the main stages with the typical customer life cycle. Read more at: http://it.toolbox.com/blogs/insidecrm/defining-customer-life-cycle-stages-with-your-crm-74545