CRM software market is growing at an incredible rate. It is estimated that by 2017, the market will grow more than a $36 billion. So, this CRM market will see many providers who will want to improve the software's capabilities on a regular basis, and in turn, the organizations will keep pace with the industry trends. Read more at: http://it.toolbox.com/blogs/insidecrm/why-worry-about-crm-trends-71397