An ideal CRM system should help in handling all aspects of customer interaction – from initial contact through service after the sale. If you have a small business, you don’t need a CRM system, but as soon as the business starts to grow, a CRM system becomes important. So, when to implement a CRM system is important to every business. To know more, follow: http://it.toolbox.com/blogs/insidecrm/do-you-need-a-crm-system-70637