A cloud-based CRM is a powerful tool that helps a company to save IT resources. So, choosing the right vendor with good customer support helps you to diminish the impact of potential problems. In a research it was found that a company saves 21% off IT expenses by putting cloud-based apps to use. It was also found that cloud-based customer relationship management (CRM) tools have many benefits especially during maintenance of system. Read more at: http://it.toolbox.com/blogs/insidecrm/how-to-choose-a-cloudbased-crm-vendor-with-reliable-customer-support-68432