Leveraging CRM data

The key to achieving better efficiency in CRM is through analytics. CRM will help sales teams to identify leads and retain customers. Marketing teams can use CRM to plan strategies for future. One should keep the following things in mind to successfully leverage CRM data:

(i) Data should be clean and devoid of bad data. Clean, filtered and structured data is essential for gaining meaningful insights.

(ii) Fixing systematic failures and finding ways to improve processes is important. Methods to capture data should not be broken. (iii) Adopting use of data quality tools so that one can use self-service tools and prepare data thus leading to improved productivity with progress of implementation.