Accounting ratios provide insight into multiple factors. Nowadays, database interactivity has become better and the increasing use of centralized data stores are increasing. So, accounting ratios also need some re-evaluation. David Gillman (Analyst with Studio B), writes about some metrics that an accountant must take into account in a CRM system. They are: Close Rate, Cost per Sale, True Profit per Customer, and Salesperson Effectiveness. To know more, follow: http://it.toolbox.com/blogs/insidecrm/top-4-metrics-for-accountants-from-the-crm-system-66155