Customer relationship management (CRM) software is a great tool for increasing productivity in sales teams and studies also show that successful implementation allows teams to increase their sales by 27% by focusing on the right prospects and reducing the need for manual work. But, some companies face resistance while implementing CRM. Recently, some CRM features are added that can help companies to bring some potential impact on their organization. These features are - Email Integration, Note Taking, Collaboration, and Communication. Read more at - http://it.toolbox.com/blogs/insidecrm/crm-too-clunky-todays-solutions-encourage-not-prohibit-productivity-70594