A U.S. regional bank while reducing its staff and technology cost wanted to see how it could maintain its collection rate. A consultancy based in Chicago and Bangalore analyzed the actions of a U.S. regional bank such as calls, mailers and IVRs and concluded that the bank was overspending. The bank was thus able to reduce costs by a million $. Analytical companies are now investing in platforms and products to fill the void in analytic stack. To know more:
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