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Predictive analytics helping in customer retention

Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World and Executive Editor of the Predictive Analytics Times, talks about how businesses can incorporate predictive analytics to upgrade their process.  A predictive model will help to know which new customers are likely to return and which are probably one-timers. He also mentioned about various benefits of retaining new customers. Moreover, by adopting this model, the first time customer can become a loyal customer.

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