The information that can be obtained while communicating with customers and prospects is invaluable for recognizing and optimizing the performance of your workforce. Speech Analytics solutions are the key to uncover those opportunities and harness them to improve your business results. A blog by Sean Murphy, Product Marketing lead for Speech and Text analytics of Genesys, talks about how speech analytics delivers various benefits to companies and also how it helps in accelerating company ROI.

To know more follow http://blog.genesys.com/blog/2014/04/02/cloud-based-speech-analytics-what-are-99-of-your-customers-hiding/