SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

Tools For Contact Center CRM

In today’s world, organizations whether big or small from every industry rely on CRM solutions to support their contact centers. It’s not always easy to determine what to look for when sourcing a new CRM solution. Some offer more than others when it comes to supporting contact center operations. Every contact center is unique, this article link explores some qualities that should be considered essentials when evaluating options. They are – Integration, Ease of Use, Understandable Analytics, Campaign Management, List Management, Customization, Scalability, Follow-Up and Follow-Through, and Survey Capabilities. Read more at:



Rate this blog entry:
Make it easy for Customers with Location Based Mar...
How Analytics is helpful in new CRM systems

Related Posts



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Wednesday, 12 August 2020
If you'd like to register, please fill in the username, password and name fields.

Sigma Connect

sigmaway forums


Raise a question

Access Now

sigmaway blogs


Blog on cutting edge topics

Read More

sigmaway events


Hangout with us

Learn More

sigmaway newsletter


Start your subscription

Signup Now

Sign up for our newsletter

Follow us