VoIP and unified communication (UC) systems can track a wide range of data, from the most common types of support to multi-channel call volume. The amount of  business intelligence (BI)data  generated by these solutions, allow companies to streamline customer support operations, improve customer experience, and use their resources more effectively. In short, VoIP and UC systems offer a treasure of business intelligence data. Companies can use this data to optimize customer support, improve the customer experience, and identify potential issues to fix. Read more at: http://it.toolbox.com/blogs/voip-news/let-voip-analytics-help-your-business-intelligence-70078