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			<span class="post-date">May 29</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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<p>In an article written by&nbsp; Robert DeFrancesco ,a seasoned tech-stock analyst, we come to know about how call centers around the world are moving to cloud services.Cloud penetration among call centers is going to be around 13% in next two years.Call centers are looking to spend less by investing less in old legacy systems and making a successful transition to cloud.Another big reason for moving call center to cloud is the moving of actual CRM software to cloud.</p>
<p>For more information please visit:-</p>
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<td class="xl66" style="height: 75.0pt; width: 227pt;" align="left" width="303" height="100"><a href="http://www.cmswire.com/cms/customer-experience/cloud-disruption-in-the-call-center-025349.php" target="_blank">http://www.cmswire.com/cms/customer-experience/cloud-disruption-in-the-call-center-025349.php</a></td>
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