AdvaTel, an Australian software company, developed BestTime, a product which improves productivity and also enhances customer experience. With the help of BestTime, potential callers can choose to receive a reminder via SMS or web page notification when the call waiting time is lower and it also helps in better management of a call center. Read more at: http://www.contactcenterworld.com/view/contact-center-news/totally-new-concept-in-call-center-management.aspx