/home/leansigm/public_html/components/com_easyblog/services<title>Contact center analytics: A Study</title>
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	<h1>Contact center analytics: A Study</h1>
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			<span class="post-date">May 28</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<h1 style="margin: 0px; font-size: 11px; font-family: Helvetica;"><span style="font-weight: normal; font-family: 'arial narrow', sans-serif; font-size: large;">Companies are recognizing the need of contact center analytics to gain more consumer awareness but problems like cost of hiring new staff and procurement of new equipment are holding back contact centers from investing in analytics. Other factors like funding and prioritization are to be blamed as contact centers are now seen as cost centers but terms like customer experience and customer journey are gaining exposure. Read more at:</span></h1>
<p style="font-family: arial, sans-serif;"><span style="font-family: 'arial narrow', sans-serif; font-size: large;">&nbsp;</span><a href="http://searchcrm.techtarget.com/news/4500246053/Contact-center-analytics-still-an-uncharted-frontier" style="font-family: 'Arial Narrow'; font-size: 18px;">http://searchcrm.techtarget.com/news/4500246053/Contact-center-analytics-still-an-uncharted-frontier</a></p></div>

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		<a href="/blog/tags/cost-centre">
		<span itemprop="keywords">cost centre</span>
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		<a href="/blog/tags/contact-center-solutions">
		<span itemprop="keywords">contact center solutions</span>
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		<a href="/blog/tags/business-intelligence">
		<span itemprop="keywords">business intelligence</span>
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		<a href="/blog/tags/analytics">
		<span itemprop="keywords">analytics</span>
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