/home/leansigm/public_html/components/com_easyblog/services

SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to
  1. Home
  2. Categories
  3. Tags
  4. Authors
  5. Team Blogs
  6. Archives
  7. Calendar
  8. Subscribe
  9. Unsubscribe
  10. Feeds
  1. Home
  2. Categories
  3. Tags
  4. Authors
  5. Team Blogs
  6. Archives
  7. Calendar
Font size: + –
Subscribe to this blog post Unsubscribe
Report
Print

Contact center automation :Friend or foe

Contact Center & Shared Services
6308 Hits
0 Comments

In an article written by Ashley Smith,freelance writer, we come to know about different sides of contact center automation.Automation was introduced in contact centers across the world to improve customer experience.But sometimes itself proves as a hurdle to good cutomer service experience.In this blog Ashley Smith has taken us through all pros and cons of contact center automation and also gives us few tips on how to make contact center automation much more user friendly.

For more information please visit:-
http://searchcrm.techtarget.com/feature/The-mixed-blessings-of-contact-center-automation
Tweet
Rate this blog entry:
0
Tags:
contact center automation
Virtual agents for Contact centers
Getting more out of new IVR technologies

Related Posts

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, 25 April 2024
If you'd like to register, please fill in the username, password and name fields.

Sigma Connect

sigmaway forums

Forum

Raise a question

Access Now

sigmaway blogs

Blogs

Blog on cutting edge topics

Read More

sigmaway events

Events

Hangout with us

Learn More

sigmaway newsletter

Newsletter

Start your subscription

Signup Now

Sign up for our newsletter

Follow us