/home/leansigm/public_html/components/com_easyblog/services<title>To Improve Customer Authentication and Enhance Security</title>
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	<h1>To Improve Customer Authentication and Enhance Security</h1>
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			<span class="post-date">Jul 21</span>

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				Posted by <a href="/forum/user/620-shradha-tibrewal">Shradha Tibrewal</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p>Nuance communications is one of the world's biggest providers of voice and language solutions to many businesses and consumers. Its applications experienced by millions of people. To streamline customer authentication and fight fraud at the same time it has partnered with TRUSTID which is a provider in contact center authentication technology. Nuance Voice Biometrics uses a technique to detect unique characteristics of a person's voice and creates a voiceprint which is used for future reference. It replaces the intrusive questions often asked and saves time. Contact centers that uses TRUSTID and Nuance in combination can see greater reduction in time taken on a call, operation cost and strengthening of security. Read more at: <a href="http://www.contactcenterworld.com/view/contact-center-news/nuance-and-trustid-partner-to-help-contact-centers-streamline-customer.aspx" target="_blank">http://www.contactcenterworld.com/view/contact-center-news/nuance-and-trustid-partner-to-help-contact-centers-streamline-customer.aspx</a></p></div>

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		<a href="/blog/tags/customer-authentication">
		<span itemprop="keywords">Customer Authentication</span>
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		<a href="/blog/tags/voice-biometrics">
		<span itemprop="keywords">voice biometrics</span>
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		<a href="/blog/tags/contact-center">
		<span itemprop="keywords">contact center</span>
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