In an article written by Bruce Belfiore, Senior Research Executive and CEO of BenchmarkPortal, we come to know about how we can leverage benefits out of our sister concerns. With the advent of globalization multi-national contact centers are now spreading their wings. Most managers of MN Contact centers often fail to reap the benefits of having a sister concern across the border or any different country. Sharing corporate best practices and common technology helps in reducing costs of all the sister concerns. This blog tries to give us some brownie points on how to co-ordinate and carry our operations with our sister concerns and reap the maximum benefits from the partnership.

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