/home/leansigm/public_html/components/com_easyblog/services<title>Which one is better ? Proactive call optimization or reactive call tracking analytics.</title>
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	<h1>Which one is better ? Proactive call optimization or reactive call tracking analytics.</h1>
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			<span class="post-date">May 27</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p>In a blog written by Irv Shapiro (CEO and head coach ifbyphone), we come to know the basic differences between proactive call optimization and reactive call tracking analytics. In his blog he explains how a VBMA suite has state of art technologies to deal with many impending problems that today's business organizations face with respect to call tracking etc. VBMA is used to route the call to a proper agent. The technology should be easy to use and not complex in its handling.</p>
<p>For more information please visit:-</p>
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<td class="xl66" style="height: 75.0pt; width: 227pt;" align="left" width="303" height="100"><a href="http://public.ifbyphone.com/blog/big-data-late-matter/" target="_blank">http://public.ifbyphone.com/blog/big-data-late-matter/</a></td>
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		<a href="/blog/tags/ivr">
		<span itemprop="keywords">IVR</span>
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		<a href="/blog/tags/big-data-1-2">
		<span itemprop="keywords">Big Data</span>
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		<a href="/blog/tags/call-center">
		<span itemprop="keywords">Call Center</span>
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