Total quality management (TQM) tools help organizations to identify, analyze and assess qualitative and quantitative data that is relevant to their business. Each of these tools can be examined and used to enhance the effectiveness, efficiency, standardization and overall quality of procedures, products or work environment, in accordance with ISO 9000 standards (SQ, 2004). Read more about the TQM tools from the following link:

http://totalqualitymanagement.weebly.com/tqm-tools.html