Traditional marketing methods like blogs and emails are replacing newer methods like conversation between businesses and customers. Traditional marketing is a one-way communication, from the company to the audience. But, in the new marketing model, the customer is an active part of the conversation, sharing insights and information with the marketer and then the model is patterned. Read more at: http://it.toolbox.com/blogs/insidecrm/changing-patterns-of-crm-75113