The role of customer success manager’s role is a challenging one. They face both internal teams and external customers, trying to strike a happy balance between both while making the customer experience everything that it can be. This role requires someone to find big problems that customers are having, communicating with the marketing and product teams, and find solutions. Read more at: 

https://www.business2community.com/customer-experience/top-5-qualities-of-a-great-customer-success-manager-02151069