“Customers don’t want just a personalized experience, they want a full package”
According to 2015 Customer Experience Trends Report and infographic released by InMoment, customers do appreciate the personalized touches that brands create for them, they are much more interested in providing value back to the company.
Lori Alcala, in her article on cmswire.com, summarizes top customer experience trends revealed in the report. They are:
- Shorter Surveys, More Listening
- More Reliable Online Reviews
- Stronger Relationships
She has also added an interesting excerpt from the report in her article. To see that and increase your knowledge spectrum about customer experience, please visit the following link:
http://www.cmswire.com/cms/customer-experience/want-to-know-the-top-cx-trends-infographic-029002.php