Customer Relationship Management is important nowadays. While considering  Customer Relationship Management (CRM) system, one has to consider cost, whether the CRM software meets the standards of the users meeting users’ needs, whether it is user friendly or not, and whether the system portrays user feedback.  Price should be the top consideration while purchasing a CRM System. Return On Investment, adoption and feedback are other things to be considered. One has to listen to users and take action based on their suggestions. To know more about CRM, follow Jerri Ledford (writer of business technology)’s article link: http://it.toolbox.com/blogs/insidecrm/does-your-crm-make-a-good-first-impression-62894