/home/leansigm/public_html/components/com_easyblog/services<title>Can your customer experience overcome the switching economy?</title>
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	<h1>Can your customer experience overcome the switching economy?</h1>
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			<span class="post-date">Apr 16</span>

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				Posted by <a href="/forum/user/498-tapasree-bhattacharjee">Tapasree Bhattacharjee</a>				in <a href="/blog/categories/technology">Technology</a>			</span>
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<p>Despite having huge data and insights into consumer desires and preferences, companies are still facing problems due to rising churn or switching rates among their customers. According to a recent study, it was found that 75% of customers are now using one or more online channels when researching about companies' products and services and 33% use mobile devices to access these online channels.</p>
<p>To know more about customer experiences, visit Remy Claret (Product Marketing Director at Genesys)'s, link&nbsp;<span style="text-decoration: underline;"><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; color: blue; mso-fareast-language: EN-IN;"><span style="color: blue;"><a href="http://blog.genesys.com/blog/2014/04/14/can-customer-experience-overcome-switching-economy/" target="_blank">http://blog.genesys.com/blog/2014/04/14/can-customer-experience-overcome-switching-economy/</a></span></span></span></p>
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		<a href="/blog/tags/cloud-technology">
		<span itemprop="keywords">cloud technology</span>
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		<a href="/blog/tags/customer-experience-1">
		<span itemprop="keywords">customer experience</span>
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		<a href="/blog/tags/digital-customer-service">
		<span itemprop="keywords">Digital Customer Service</span>
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		<a href="/blog/tags/mobile-engagement">
		<span itemprop="keywords">mobile engagement</span>
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