The CRM industry is always changing. New technologies are reinventing the CRM industry. This article explores the top five new technologies that, in 2016 and beyond, will reinvent the CRM industry. They are: VoIP Software, Outsourcing, Open Source Software, Wireless Technology, and RFID Technology. http://it.toolbox.com/blogs/insidecrm/5-new-technologies-reinventing-the-crm-industry-73480