In an article written by Chad Brooks (BusinessNewsDaily Senior Writer), gives us insight into how effective handling of automated phone systems can reflect positively on the image of your company or vice-versa. Businesses need to tread carefully between their own demands and the demands of their consumers to extract the best possible out of their IVR systems. In his article Brooks lists out some important suggestion by a senior corporate executive in the field of IVR's to prevent a IVR system being exposed to failures.
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| http://www.businessnewsdaily.com/6346-5-ways-your-interactive-voice-response-can-fail.html |